Translation Service - Merchant Policies

Pricing and Payment

Payment Terms:

• Projects under $200: Full payment upfront
• Projects over $200: 50% deposit, balance due upon delivery
• Accepted methods: Credit/debit cards
• Rush fees: 24-hour (50% surcharge), 48-hour (25% surcharge)

Turnaround:

• Standard: 1,000 words per day
• Exact timeline provided in quote
• Rush services available with surcharges

Revisions and Quality

• One round of minor revisions included within 7 days of delivery
• Revisions must address translation accuracy or adherence to brief
• Changes to source content after completion quoted as new work
• All work reviewed by qualified native speakers

Cancellation and Refunds

Client Cancellations:

• Before work begins: Full refund minus 10% processing fee
• After work begins: Refund of unused portion based on work completed
• After delivery: No refunds

Quality Issues:

• Errors corrected at no charge
• Refund requests must be made within 14 days with specific examples

Confidentiality

• All materials treated as confidential
• Secure file transfer and storage
• Files deleted upon request after project completion
• Translators sign NDAs

Liability

• Our liability limited to amount paid for the project
• Client responsible for final approval before use
• Not liable for legal, financial, or medical consequences of translation use
• Translations provided for informational purposes

Important Notes

• Minimum order: $50 per project
• Quotes valid for 7 days
• Client owns translated content upon full payment
• Client must have rights to translate source materials

By proceeding, you agree to these policies.